- Shipping & Returns
Shipping & Returns
We love our customers and we understand that sizing is sometimes a difficult process. We now offer Free Exchanges (we pay the shipping charges for the exchanged item, while you pay to ship the unwanted item back to us for the mainland 48 US states) International customer have to pay for shipping both ways to exchange the product.
We will accept returns within 30 days of your order being delivered.
All returned products must be new, in the same packaging they originally came in with all the tags still attached in order to receive full credit less any shipping charges (if any).
Products returned with detached tags, damaged manufacturer supplied boxes or damaged product will either be refused or charged a restocking fee up to 50% depending on the condition of the item and the circumstances of the return.
When returning ice skates, please face blades in the opposite directions so as not to damage the skate boots during shipping.
All ice skating dresses have a restocking fee of $15 if returned for a refund, if exchanged for store credit or another dress/dress size, the restocking fee is waived.
WHEN WE WILL CHARGE RESTOCKING FEES
In the case merchandise is returned damaged or used it will be charged up to 50% restocking fee depending on the condition it is returned in. We will provide photos showing the damaged/used product and our reasoning as to why we are charging that exact amount. We do give you the option to take the item back (buyer must pay shipping fees to retrieve the item) and we reserve the right to completely refuse the return if the item is returned in an unacceptable/unsellable condition.
DEFECTS AND INCORRECT ITEMS
If the item contained a manufacturer defect or you received something other than what you ordered, please send us an email with photos of the product (or product defect) so that we may take further actions in order to remedy the situation NO LATER THEN 72 HOURS AFTER RECEIVING THE PRODUCT. You can email us at email@example.com
All exchanges must be done within 30 days of receiving your product. The item being exchanged must be in the condition it was received in, with all tags still attached and boxes (if any) in tact. There will be a charge if the packing materials are missing or damaged to the point where they need to be replaced.
WE ARE NOT LIABLE FOR SIZING ADVICE
If you call us and ask for sizing information or advice, we can not be held liable for the sizing information because it is based on the information that you provide to us as well as the manufacturer supplied sizing charts. Our employees have all been instructed to warn our customers of this in the instance they ask for assistance with the sizing. Pre-Paid Return Labels will not be given to customer free of charge if the basis for the return is incorrect size which was recommended by our employees. We simply assist you with using the manufacturer sizing charts. Exception to this rule is if the customer is physically present in our store and the fitting takes place there.
We do not provide free pre-paid return labels (unless we made an error), however you can purchase pre-paid return labels on our website in the returns category at a significantly discounted rate.
ALL RETURNS AND EXCHANGES MUST BE SHIPPED TO:
FIGURE SKATING STORE
Figure Skating Store - Returns
8121 Remmet Ave.
Canoga Park, CA 91304
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.