Holiday returns and shipping information

Holiday Returns and Shipping Information 2015

Thank you for shopping at . Please read below to familiarize yourself with the Holiday Period Return Policy.


Orders placed on or before December 16th are guaranteed to arrive before Christmas Holiday unless the items are on back order.

Orders placed on or after December 17th are not guaranteed to arrive before Christmas, however we will do our best to make sure that they do get there before then. Keep in mind that orders containing apparel items (especially ChloeNoel, Kami-So, Ice Fire apparel) will be shipped using Priority mail which is a 3 day service (however it's not a guaranteed 3 days) so these have a chance of getting there on time.


Orders placed December 21 - 22 will only be delivered on time if a 2nd day air service is selected. 

Orders placed on December 23 can only be delivered before the holiday if overnight shipping is selected.


Please call us with any questions 818-785-2002


All purchases made starting November 10th to December 23rd are covered by an extended return time period in order to allow customers to do early Holiday shopping and to present their gifts during the holidays to their friends and loved ones while still having enough time to make exchanges or returns if necessary as if the products were bought the day before celebration. All returns requests must be made by phone , through the email or from your account options.

All articles must be returned in the condition they arrived in order to receive a 100% full refund (less any shipping charges if any) 

If the item contained a manufacturer defect or you received something other than you ordered, please send us an email with photos of the product (or product defect) so that we may take further actions in order to remedy the situation.

During the time period between Nov 10th and Dec 23rd all returns will be straight refunds, no exchanges will be accepted except in the following cases (products are different from what was ordered, products are defective). If you wish to exchange your item for a different one you will need to purchase it on our website and return the item you do not need for a refund. This is done in order to increase speed of returns and exchanges during the holidays. We will resume accepting exchanges after December 24th, 2015. 


We guarantee delivery by December 24th of all orders placed on or before Wednesday, December 16th 2015. Orders placed on or after December 17th will be guaranteed a delivery by December 24th if expedited shipping is selected and you verify with customer service over the phone that your order will be delivered. If you do not verify with customer service over the phone, the delivery is NOT GUARANTEED and no refunds will be given for shipping in the instance that the order does not make it on time. 


All orders placed before 8am Pacific Time will be shipped the following business day unless you verbally verify with a customer service representative that your order will be shipped the same day. Please make sure that the customer service representative confirms this by sending you an email stating the exact date the order will be shipped. This email will be your (and ours) proof in the instance delivery timeframe is an issue. 

Jerry's Ice Skating Apparel takes from 48 hour to 3 weeks to ship out. We can provide you the approximate ship date of your order if you contact us. In the most instances you will receive an email stating the approximate timeframe for the order containing a Jerry's item to ship without you having to request it.

Some Jackson and Riedell items will be shipped within 48 hours to 72 hours of the order being placed after December 1st until December 24th.

The following days are not considered business days and are not calculated into the shipping time.

 Thanksgiving Day

 November 26, 2015*


 December 25, 2015*

 New Year's Eve

 December 31, 2015**

 New Year's Day

 January 1, 2016*

Saturdays and Sundays are not business days.

If you have any questions feel free to contact us by email at or by phone (866)976-8662